1. Where do we deliver?

We offer a comprehensive UK based delivery service, covered by in-house and a number of external carrier services. The delivery service that we offer is dependent on the product that you order and where you live. For most areas of the main land UK we can organise delivery, and the vast majority on a next day basis, subject to the product type.

We charge a premium for some areas in Scotland – IV, PH,PA, KW and KA postcodes and there are some areas within these postcodes where we find it hard to organise delivery but we will always attempt to fulfil your order. We also offer a limited delivery service to N Ireland, Eire, Scottish Islands, Channel Islands, Isle of Wright, Isle of Man and the Isles of Scilly. Please contact us directly for availability and quote for these areas.

2. Do we charge for delivery?

For most mainland UK postcodes all our deliveries are free of charges.

For some areas of Scotland and further afield– Some IV, PH, PA, KW and KA postcodes – may incur an additional charge of between £40-£125.00. We also offer a limited delivery service to N Ireland, Eire, Scottish Islands, Channel Islands, Isle of Wright, Isle of Man and the Isles of Scilly. Please contact us directly for availability and quote for these areas.

3. What delivery options exist?

Our main delivery services comprise of a one man and two man service types.

The one man service is also known as our next day service. It is provided by our carrier partner Nightfreight. This service is used for products that can be sent via a one man delivery service and is able to stand a number of potential off loads as it’s routed via the carrier’s network. It is not suitable for delicate or heavy product. The advantage of the one man service is that it can offer a next service to most of the UK mainland.

The second service is our two man service. This service as you would expect is where two delivery people are present to handle the goods. This service is used for heavy and delicate goods and by the very nature of the operators do not have a lot of off loading in the delivery process. However they do not visit every part of the mainland UK every day and therefore contact is made with you prior to dispatch to coordinate when they are in the area and you can receive the goods. We have a number of two man carriers pending geographic region and what goods need delivering. Spare/replacement parts may be sent using post or other carrier services.

4. How quickly will my goods arrive?

Most of our orders are dispatched within 24 hours of order receipt but the primary determinates of timescales are firstly is the item in stock and secondly how will the goods be delivered.

Many of our products can be delivered next day as long as we receive the order before 3.00pm the day before, unless the order is received after Friday’s cut off, Saturday or Sunday. You will be advised of delivery options when you place your order. You do not have to have your order delivered next day, if it is available, as you can select a future day to meet your requirements.

If you order a bulky, heavy or a product that needs more care and attention we will send the products via a carrier that take that bit extra care. These carriers once they have been advised that they are required to deliver to you, will be in touch once the stock is there. If the item is non stocked and we have to order in, we will advise of delivery timescales once the order is placed. Most non stocked items are available within 7 days of an order being received, however some product does take a little longer as some items are built from scratch by the supplier. Again if you have any questions do not hesitate to contact us.

If you place an order and it contains a mixture of different products we are happy to split deliveries if this helps.

We normally advise via email once your item has been picked and when delivery is scheduled. This service is only available for products delivered by our one man carrier.

5. How do I make a purchase?

Purchases can be made online or via telephone. Online order is available 24 hours a day,365 days a year and we also offer a telephone service. This is open 7 days a week and opening times are listed above. Do not hesitate to contact any of the team regarding our products, service or any other related matter. Our team have extensive knowledge of our products, suppliers and related bedding issues and are there to help you.

If you cannot find what you’re looking for, please also get in contact as we may be able to source product not listed. We also have a bespoke custom size service where we can source specialist mattress sizes.

If you prefer we are also available via email to answer any question or even to place an order.

6. Can we organise special orders?

Please contact or sales team if you have any special requirements; we will attempt to source any specific requirements across our supply partners and can source bespoke sized mattresses.

We can offer an assembly service for our bed frames if this required and things like our TV beds come with that service for free. We do change a fee for assembly where it is not standard.

We offer a trade service and contract bed service; just give the sales team a call.

We do not offer an old mattress pick up service but we suggest that you contact your local council as they now often a disposal service.

Again please give us a call to discuss any specific requirements

7. How can I pay for an order?

We accept payment by all major credit cards (Visa and Mastercard), debit cards and cheques. We also can make arrangements to receive direct transfers from your bank.

8. When will money be taken from my account?

We will authorise your card payments upon receipt of an order for a very small sum (normally a pound) but not seek full clearance until we organise delivery or place an order with our supplier for goods, whichever is the soonest.

The exception to this is where we authorise, allocate and clear for stocked items and the goods are for delivery normally within 5 days. This process is only applies where the goods are in stock and the order can be fully processed at time of receipt. Should you cancel before dispatch, a full refund is given at time of cancellation.

We normally notify by email when full card clearance has been received.

9. Where do we source our products?

All our partners involved in supply conform to the highest standard of environmental and working practices. Mattresses are sourced in the UK from a variety of established mattress manufactures. Bed frames can come from the UK but are also sourced from a range of developing countries.

Bed frames can come from the UK but are also sourced from a range of developing countries.

All these factories are regularly visited by our Quality Assurance team to review developments and ensure standard are as required. All factories conform to internationally recognised, externally audited standards concerning material sourcing, sustainability, and environmental resource management.

10. Do we offer spare parts or replacement parts?

Should you require a spare part for a bed, please contact our customer service team and we will do our upmost to provide a spare or a replacement part for your bed. Please contact our service team.

We cannot guarantee that we can always supply the required part.

11. How do I change or cancel an order?

If you wish to cancel or change an order please contact our customer service team as soon as possible. We may have to charge for a cancellation depending on what status your order is at.

We may charge for cancellations if we have booked a carrier and we cannot cancel it. Please contact us for more information and also see our returns policy.

12. How do I return a delivered order?

We hope you will be happy with your purchase. Once you have received your goods we encourage you to phone or email us with any queries you may have. It is often useful to attach a photograph with any query to help explain the issue.

We will provide a refund if the product you have selected is found to be unsuitable within 7 working days following delivery, providing the product is returned in its original packaging, in 'as new' condition, unmarked and all polyutherane packaging un-opened. Please ensure that the product is checked for any sign of damage before disposing of the packaging. We would also request that orders are checked to ensure they are the correct size, colour, model etc before assembling the product as we cannot accept returns of items that have been assembled. We will charge of collection fee of £40 for goods that are simply unwanted.

We will organise a carrier to pick up the goods and will liaise with you to find an appropriate time for the pickup of the goods.

We will never charge for returned items that are faulty.

13. When will a refund be issued?

Once goods have been returned to us in the original packaging a refund to your card used to make the purchase will be made. If you paid by another means we will arrange payment as soon as we have received the item back in the aforementioned condition. If the goods were simply unwanted we will charge up to £40 for the collections which will be netted off your refund.

We will never charge for returned items that are faulty.

Once we make a refund it can take up to 4-5 working days for the credit card clearance system to get the money credited back into your account.

14. How do I make a complaint?

If you do have cause to complain, please write or email to :
Unit 2, Brymau 4 Trading Estate,
River Lane, Saltney
Chester, CH4 8RF

We will undertake with any complaint received to :

Deal with your complaint fairly, confidentially and effectively,
Acknowledge your complaint within 5 days and provide a likely timescale for resolving it,
Keep you updated on progress made
You can always give us a ring

15. Is your data safe? recognises the importance of keeping your data safe.

We will only ever use the information passed to u to process your order. Limited contact information is obviously passed to the carrier in order to deliver your order but no other parties will have access to your order information. Depending on the carrier that is chosen and the type of delivery purchased, some carriers may call you to finalise details of the delivery.

All information that is stored about your order conforms to the highest standard of security and storage standards.

16. What are terms and conditions?

Click here to see a full set of our terms and conditions.

17. What are our company details? is a trading name of FWG Sales Limited
Unit 2, Brymau 4 Trading Estate,
River Lane, Saltney
Chester, CH4 8RF
Registered Company Number : 7481672
VAT Registration Number : 908 9457 81

18.Silentnight Five Warrantee

If you have purchased a Silentnight mattress or bedframe, in the unlikely event of any quality issues due to either faulty material or poor workmanship, during the first year from the date of purchase we promise to repair or replace (at our discretion) any part, or all of the product that is defective, completely free of charge.

During the second year, replacements will be free of charge but will attract a contribution
to the transport costs. In subsequent years, a sliding scale of charges based on usage plus transport costs comes into effect as follows:
2 to 3 years - 40% of current retail price
3 to 4 years - 60% of current retail price
4 to 5 years - 80% of current retail price

Any claim made under this guarantee must be made through the retailer in this case from whom the bed was purchased. Please ensure you retain your receipt as proof of purchase. Any claim must be made no later than 5 years from the date of purchase.

This guarantee does not affect your statutory rights.


19.Still have not found what you’re looking for?

Please give us a call on 01244-671188 or drop us an email.



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